Refund policy

Right of Withdrawal

As a general rule, we only accept returns if there is a valid reason—for example, if an item is damaged or there is another issue.

If you still wish to return an item that is in perfect condition but does not meet your expectations, please contact us at hello@beaninprogress.com. We will work with you to find a solution.

To be eligible for a return, the following conditions apply:

The item must be in the same condition as you received it—meaning unused and in its original packaging.

As a general rule, we cannot accept returns of coffee or other perishable goods, nor custom-made products (e.g., special orders or personalized items).

Important: Please always contact us before sending anything back. We do not accept unsolicited returns.

If you have any questions, you can reach us at any time at hello@beaninprogress.com.

Damage and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item, so that we can evaluate the issue and resolve it.

Exceptions / Non-returnable Items

Certain items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom-made products (e.g., special orders or personalized items), and personal care products (e.g., beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns regarding a specific item.

Unfortunately, we cannot accept returns of sale items or gift cards. Exchanges

Returning the item you received is the fastest way to get the item you want. Once the return is accepted, you can purchase the new item in a separate transaction.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If approved, you will automatically be refunded via your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at hello@beaninprogress.com