Cancellation policy

This policy covers our two recurring purchase options: a coffee subscription and the Coffee Pass. Single purchases are not affected by it.

Coffee subscription

A subscription delivers the coffee you chose at the rhythm you chose — weekly, every two weeks, every three weeks, monthly, or every two months. Each delivery is charged automatically to the payment method saved with your order, shortly before we roast and send it. You will receive an email before each renewal.

• There is no minimum term. You may cancel at any time, and you will not be charged again.
• Skipping, pausing, changing the rhythm or swapping the coffee is all possible between deliveries, from the link in your order confirmation or by writing to us.
• Cancelling applies to future deliveries. If an order has already been charged and roasted, that delivery still goes out; we cannot recall it.
• To avoid being charged for the next delivery, cancel or skip it before the renewal date shown in your reminder email.

Coffee Pass

A Coffee Pass is not a subscription. You pay once, up front, for three, six or twelve monthly deliveries, and the price already includes the discount and the postage. It ends by itself at the end of the term — nothing renews, and there is nothing to cancel.

• No automatic renewal. When your pass runs out, you decide whether to buy another one.
• If you want to stop a pass part-way through, write to us. We will refund the deliveries you have not yet received, after adjusting for the discount applied to the deliveries already sent — so you keep the benefit of what you drank, and we return the rest.
• Changing the coffee or the delivery address during a pass is no problem; just tell us before the next delivery.

How to cancel or make a change

Email hello@beaninprogress.com with your order number, or use the manage-subscription link in your order confirmation email. We answer on working days and will confirm any change in writing.

Failed payments

If a renewal payment fails, we will try again and let you know by email. If it keeps failing, the subscription is paused rather than cancelled, so you can pick it up again without losing your settings.

Prices

If the price of a subscription changes, we will tell you by email before it takes effect, and you can cancel before the next charge if you would rather not continue. The price of a Coffee Pass is fixed when you buy it and does not change during the term.